Privacy Policy

1. Introduction

ForestGlassWork ("we," "our," or "us") is dedicated to the protection of your privacy. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your information through our website forestglasswork.site and yacht charter services you may utilize.

Utilizing our services implies your agreement with the practices described in this policy. This policy is in accordance with privacy legislation that is in effect, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly submit to us during activities such as:

• Booking a yacht charter
• Getting in touch via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Engaging in surveys or promotional events

The types of information we may request include your:

• Full name and contact details (such as email, phone number, and address)
• Financial details for payments (handled securely by third-party services)
• Preferences and specifications for bookings
• Secondary contact details
• Food preferences and any health-related details you disclose to us

2.2 Information Collected Automatically

Automatically gathered information includes data about your device and usage when you browse our website:

• Your IP address and geographic details
• Browsing software type and its version
• Web pages you view on our site and time spent on them
• Source websites
• Characteristics of your device (model, screen resolution, and other features)

2.3 Cookies and Similar Technologies

Cookies and related technologies are utilized to improve your experience with us. These help us in the following ways:

• Retain your preferences
• Analyze how our website is used and its performance
• Offer tailored content to you
• Enhance the services we provide

Your cookie preferences can be managed through your web browser or our cookie consent feature.

3. Usage of Your Information

The information we collect is used for purposes such as:

• Service Provision: Delivering yacht charter services, managing your bookings and communicating about your trips
• Support for Customers: Handling your questions and providing support when needed
• Processing Payments: Carrying out financial transactions and billing procedures
• Safety Measures: Ensuring that our operations are secure and preventing deceitful activity
• Marketing Efforts: Sending you promotional messages and updates, provided you have consented to receive such information
• Enhancement of Website: Evaluating usage data to refine the functionality of our website
• Legal Compliance: Adhering to legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal information is neither sold, exchanged, nor rented out to third parties. Circumstances in which we might share your data include:

4.1 Service Providers

Occasionally, we may distribute information with service providers who aid us with various aspects of our operations including payment processing, web hosting, maintenance, email marketing, analytics, customer support, and other services.

4.2 Legal Obligations

Under certain circumstances, such as a legal requirement or emergency situations, we may reveal your information. This includes responding to lawful requests, emergencies, or inquiries into suspected fraud or illicit activities.

4.3 Business Reorganizations

Should there be a corporate restructuring such as a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.

5. Security of Data

We apply suitable technical and organizational security measures to shield your personal information from unauthorized access, alteration, disclosure, or destruction, including encryption, secure servers, controlled access, assessments, and staff training.

Nonetheless, no method of data transmission or storage is foolproof. Therefore, we cannot vow for the complete security of your details.

6. Retention of Data

Your personal data is kept only for as long as necessary to serve the purposes it was collected for, or as mandated by law. Retention periods might typically be:

• Charter Bookings: 7 years for tax and legal purposes
• Marketing Communications: until you decide to unsubscribe or request deletion
• Web Analytics: 26 months
• Client Support: 3 years following the last interaction

7. Your Rights and Preferences

You maintain various rights such as data access, correction, deletion (as stipulated by law), data portability, and the right to opt out of marketing, as well as control over cookies. Should you wish to exercise these rights, please contact us using the information provided below.

8. Third-Party Services

8.1 Google Analytics

For website usage analysis, we employ Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may include links to social media platforms that have their own privacy policies.

8.3 Payment Processors

Financial transactions are managed through PCI DSS compliant third-party payment processors.

9. International Transfer of Data

Your details may be moved to, and treated in, countries other than United Kingdom. We implement suitable measures to ensure protection in line with applicable privacy laws.

10. Privacy of Minors

We do not purposely cater our services to children under the age of 13 and do not intentionally collect their information. If it comes to your attention that a minor has provided us with their information, please reach out to us at once.

11. Policy Updates

This Privacy Policy may be modified to mirror changes in our operations or legal obligations. Such alterations will be communicated by updating the policy on our website, reaching out to registered users via email, or displaying a notification on our website. Continuous use of our services subsequent to these changes constitutes your acceptance of the new terms.

12. Contact Details

Should you have any inquiries concerning this Privacy Policy or our data management practices, please contact us:

13. Adherence to Google Ads User Consent Policy

We adhere to the user consent policies of Google Ads. Modifications to cookie and tracking preferences can be made any time through our cookie settings feature.